Customer Service

Thank you for your interest in purchasing from our online gallery of art products. We would like to provide you with information about the purchase options we offer.

Please note that our website is not a market place and no purchase contract is created online through the site.

 

The first way you can shop, is filling out the form in the basket, which will send us your request along with any questions and requests for personalization - REQUEST. We take this request as information only and based on it we will contact you further by phone or e-mail, according to your preferences. As part of this communication, we will present you with a specific price offer, including the calculation of the transport price and estimated delivery time - OFFER. Only after your approval of this offer will a binding ORDER be created, on the basis of which you will be issued an invoice.

 

The second way you can shop, you can contact us directly by phone +420 724 777 609 or by e-mail at info@tuscanylux.com, where you tell us your request. The procedure for creating an offer, accepting it and confirming the order is the same as in the previous case.

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We would like to emphasize that in our gallery these are individual and hand-crafted artistic products, therefore it is essential that we communicate with you prior to the formation of a binding order so that we can fully understand your requirements and adapt the offer to your needs.

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Thank you for your patience and understanding. If you have any further questions about our terms and conditions or the purchase process, please do not hesitate to contact us. We are here for you and happy to help.